S9my respects the privacy of every member. This Privacy Policy transparently explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Welcome to the Privacy Policy page s9my. We at s9my.biz understand that privacy is a fundamental right that must be respected. This document was written not merely because we are legally required to do so, but because we genuinely care about the security and privacy of each of our more than 500,000 members across Malaysia. Please read this policy carefully — it explains exactly what we do with your information and, equally importantly, what we not do.
This Privacy Policy explains how s9my.biz ("s9my", "Company", "We") collects, uses, discloses, retains, and protects your personal information when you use our platform — including the s9my.biz website, Sports Betting services, slots, Live Casino, e-sports, and all other features we offer.
By registering an account or using any s9my service, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our platform.
This Privacy Policy is to be read together with Terms & Conditions s9my and all other policies published on our platform.
Governing Law: This Privacy Policy complies with Malaysia's Personal Data Protection Act (PDPA) 2010. s9my operates within the bounds of Malaysian law and upholds the privacy rights established by the legislation of this country.
S9my collects several types of information to enable us to provide you with a quality, secure, and relevant service. We only collect what is strictly necessary — nothing more.
A. Information You Provide Directly:
B. Information Collected Automatically:
| Type of Information | How It Is Collected | Requirement |
|---|---|---|
| Name & Phone Number | Registration form | Mandatory |
| Date of Birth | Registration form | Mandatory (age verification) |
| Payment Details | Deposit/withdrawal process | Required for transactions |
| Identity Documents | KYC Process | Required for certain limits |
| Game Data | Automated systems | For security & audit purposes |
| IP Address | Automated systems | Security & fraud prevention |
S9my uses the information collected for the following purposes — and these purposes only:
s9my not sell your personal information to any third party for marketing purposes. This is a non-negotiable commitment.
S9my does not share members' personal information indiscriminately. Data sharing only takes place in the following limited circumstances, and only to the extent necessary:
All third parties that receive data from s9my are required to uphold data protection standards equivalent to or higher than our own. They are not permitted to use your data for any purpose other than what has been specified.
S9my uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the s9my platform.
S9my implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
While s9my takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe stipulated by Malaysia's PDPA 2010.
S9my retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law:
When data is no longer needed and there is no legal obligation to retain it, s9my will securely delete or anonymise the data using methods appropriate to its sensitivity.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by s9my:
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to applicable legal obligations.
Object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of the above rights, please contact us by email at privacy@s9my.biz or via live chat within the s9my platform. We will process your request within 21 working days in accordance with Malaysia's PDPA 2010.
Certain deletion requests may not be fully honoured where s9my has a legal obligation to retain that data — for example, financial records required for AML compliance.
The s9my platform is intended solely for individuals aged 18 years of age and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that an underage child has registered with s9my are requested to contact us immediately at privacy@s9my.biz.
S9my reserves the right to update or amend this Privacy Policy at any time. Changes take effect upon publication on this page with a revised update date.
For material changes that significantly affect your privacy rights, s9my will provide clearer notice — either via email to the address registered on your account or through a prominent notification on the platform. That said, it remains your responsibility to check this page periodically.
Your continued use of the s9my platform following the publication of any Privacy Policy changes will be deemed acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how s9my handles your personal data, please reach out to us through the following channels:
We are committed to handling every privacy enquiry seriously and within a reasonable timeframe. Our privacy team consists of local Malaysian staff who have a thorough understanding of the context and needs of Malaysian users.
Six real reasons why you can trust s9my with your personal data
The s9my Privacy Policy is specifically designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010. This means your privacy rights are protected by the same legal framework that safeguards your data with Malaysian banks and other financial institutions.
Every bit of data transmitted to and from the s9my platform — including your Touch 'n Go or DuitNow payment details — is protected by 256-bit SSL encryption. This is the same security standard used by leading Malaysian banks, ensuring no unauthorised party can intercept your data.
S9my never sells, rents or trades members' personal data to any advertiser or third party for marketing purposes. This is a line we have never crossed and will never cross. Your information is used solely for the purposes stated in this Privacy Policy.
You are more than just a data subject — you have full control. Through your s9my account, you can view and update your personal information, request a copy of your data, manage your communication preferences, and, if needed, request account deletion. These are real rights you can act on.
Not all s9my staff can view your personal data. Access to sensitive member information is strictly restricted under the principle of least privilege — only staff who genuinely require such access to carry out their authorised duties are permitted. All access is also logged for audit purposes.
All privacy enquiries are handled by our team fluent in Bahasa Malaysia. You will not have to deal with overseas agents unfamiliar with Malaysia's legal context. We understand the specific needs of Malaysian users and will respond accurately and promptly.
S9my believes transparency is the foundation of trust. We don't hide what we collect — instead, we want you to clearly understand why each type of data is needed and how it helps us deliver a better, safer experience for you.
For example, we collect your IP address not to track your movements, but to detect if your account is being accessed from an unfamiliar location — this protects you against account takeover. We retain your betting records not to monitor your habits, but to ensure accurate payout of winnings and to meet legal audit requirements.
Percentages reflect estimated proportions of data processing by purpose category.
Your privacy is protected, your data is secure, and your rights are respected. That is s9my's promise to every member. Register today and enjoy over 1,000 games — from jackpot slots to Malaysia Super League Sports Betting — safely and with confidence.
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